FAQ

Orders

• When will my order ship?
We process and prepare all orders for shipment within 1–3 business days.

• Can I cancel or change my order?
Please contact us at hello@ralluna.com as soon as possible. If your order has not yet been processed for shipment, we will do our best to accommodate your request.

Shipping

• Do you offer free shipping?
We offer complimentary shipping on all U.S. orders.

• How long does delivery take?
After your order leaves our facility, it typically takes 4–8 business days to arrive.

• Will I receive tracking information?
Yes, you will receive an email with your tracking number as soon as your order has been dispatched.

Returns

• What is your return policy?
We accept returns within 16 days of delivery.

• Who pays for return shipping?
Return shipping costs are the responsibility of the customer, unless the item received is defective or incorrect.

Product Care & Information

• Will the jewelry tarnish?
We use high-quality, durable materials designed to maintain their finish and color over time. To ensure longevity, we recommend following our proper care and storage guidelines.

• Is the jewelry safe for sensitive skin?
We carefully select materials that are suitable for most skin types.

• Can I wear it in water?
You can wear our jewelry during light water exposure. However, we recommend limiting contact with water to help preserve its finish and luster over time.

Contact Us

• How can I reach customer support?
You can reach our team at hello@ralluna.com.

• What are your response times?
We aim to respond to all inquiries within 24–48 business hours.