Orders
• When will my order ship?
We process and prepare all orders for shipment within 1–3 business days.
• Can I cancel or change my order?
Please contact us at info@ralluna.com as soon as possible. If your order has not yet been processed for shipment, we will do our best to accommodate your request.
Shipping
• Do you offer free shipping?
We offer complimentary shipping on all U.S. orders.
• How long does delivery take?
After your order leaves our facility, it typically takes 4–8 business days to arrive.
• Will I receive tracking information?
Yes, you will receive an email with your tracking number as soon as your order has been dispatched.
Returns
• What is your return policy?
We accept returns within 16 days of delivery.
• Who pays for return shipping?
Return shipping costs are the responsibility of the customer, unless the item received is defective or incorrect.
Product Care & Information
• Will the jewelry tarnish?
Jewelry care varies by material. Sterling silver may naturally tarnish over time, while plated finishes can gradually change with wear. Proper care and storage can help preserve your jewelry’s appearance.
• Is the jewelry safe for sensitive skin?
We carefully select quality materials, but individual sensitivities can vary. Please review the material details on each product page before purchasing.
• Can I wear it in water?
We recommend removing your jewelry before swimming, showering, or prolonged water exposure to help preserve its finish and appearance.
Contact Us
• How can I reach customer support?
You can reach our team at info@ralluna.com.
• What are your response times?
We aim to respond to all inquiries within 24–48 business hours.