FAQ

Free U.S. shipping. 16-day returns. Ships from New York.

Orders

When will my order ship?
We process orders within 1–2 business days.

Can I cancel or change my order?
Contact us as soon as possible at hello@ralluna.com if your order has not shipped.

Shipping

Do you offer free shipping?
We offer free U.S. shipping on all orders.

How long does delivery take?
Delivery typically takes 2–5 business days after shipment.

Will I receive tracking?
We email tracking information once your order ships.

Returns

What is your return policy?
We accept returns within 16 days of delivery.

Who pays for return shipping?
Customers cover return shipping unless we send a defective or incorrect item.

Products

Will the jewelry tarnish?
We use durable materials that help maintain each piece’s finish and color over time. Proper care and storage extend its appearance.

Is the jewelry safe for sensitive skin?
We select materials that suit most skin types.

Can I wear it in water?
You can wear the jewelry in light water exposure, but limiting contact helps preserve its finish longer.

Contact

How can I contact you?
Email us at hello@ralluna.com.

When will you respond?
We respond within 24–48 hours.