Refund policy

Thank you for shopping with RALLUNA.

We want you to love what you ordered.

Returns

• We accept returns within 16 days of delivery  
• Items must be unused and unworn  
• Must be in original condition and packaging  

To start a return, contact us at hello@ralluna.com with your order number.

Refunds

• Approved refunds are issued to original payment method  
• Processing time: 5–10 business days  

Exchanges

• We do not offer direct exchanges  
• Please return the item and place a new order  

Damaged or Incorrect Items

• Contact us immediately  
• We will resolve at no cost to you  

Return Shipping

• Customer pays return shipping  
• Free return if item is defective or incorrect