Refund Policy

We accept returns within 16 days of delivery.

Eligibility

To qualify for a return, your item must:
• Be unused and unworn
• Be in original condition and packaging

How to Start a Return

Email us at hello@ralluna.com with:
• Your order number
• The reason for your return

Refunds

• Approved refunds are issued to the original payment method
• Refunds are processed within 3–5 business days after inspection

Damaged or Incorrect Items

Contact us within 3 days of delivery if your item arrives damaged or incorrect.

Return Shipping

Customers are responsible for return shipping costs, unless the item is defective or incorrect.