Refund Policy

We accept returns within 16 days of delivery.

Eligibility

To qualify for a return, you must:

• Keep the item unused and in original condition
• Return it in its original packaging

Non-Returnable Items

We do not accept returns for:

• Worn or damaged items
• Final sale items (if applicable)

How to Start a Return

Email us at hello@ralluna.com

Include:

• Your order number
• The reason for your return

Return Shipping

You pay for return shipping unless we send a defective or incorrect item.

Refunds

After we receive and inspect your return:

• We issue your refund to your original payment method
• We process refunds within 3–5 business days

Damaged or Incorrect Items

Contact us within 3 days of delivery if your item arrives damaged or incorrect.